Customer Service Advisor Italy

We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders.

The ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process.

This role is 100% on-site at our Italian HQ in Agrate Brianza, Italy.

What You'll Be Doing:

• Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales
• Manage communications and relationships with external customers and internal ensuring quality and responsiveness. Proactive communication via phone and email in a helpful and professional manner is required
• Demonstrate role model behaviours
• Capture and Analysis of feedback and complaints, other analyses as required
• Support vigilance processes
• Provide management information
• Update and maintain customer contract pricing in ERP
• Work proactively as part of the Customer Service team, helping the team achieve its goals and develop
• Support cross training of other team members
• Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels
• Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames
• Organise and keep all storage areas safe, secure, clean and tidy
• Oversee import of goods, cooperate with import agency
• Prepare all in and out stock documentation as well as stock checks
• Schedule and monitor delivery/courier services
• Order packaging materials
• Cooperate with waste-management company
• Ensure continuous improvement to processes and systems
• Ensure all health and safety and quality procedures are always followed
• Invoicing / correcting / credit notes issuing
• Reconcile the sales ledger balance sheet
• Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.

What Experience & Skills You Will Need:

Essential

• Able to work on own initiative, self-starter and as part of a team
• Ability to work to tight deadlines with accuracy and detail
• Intermediate to Advanced Excel skills
• Fluent knowledge of Italian, both spoken and written

Desirable

• Proven track record in a customer service role preferably in medical devices
• Graduate with an ambition to build a career in an innovative medical device company.
• Knowledge of ERP system
• Additional languages (English, German, French or Spanish)

What We Can Offer You:

• Comprehensive benefits package
• Global appreciation platform to recognise colleagues around the globe
• Fantastic opportunity to work with highly talented teams and individuals and grow with the business
• Being part of an organisation you can be proud to work for changing the lives of millions of people!