Service Engineer - Ahmedabad

We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment.

What You'll Be Doing:  

• Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India.

• Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.

• Diagnose technical issues and implement solutions quickly to minimize equipment downtime.

• Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently.

• Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system.

• Train medical staff and end users on proper equipment usage and basic troubleshooting techniques.

• Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.

What Experience & Skills You Will Need:

• Electro Engineer/Biomedical Engineer

• Minimum 2-3 Years Experience with Medical Devices, preferably Ophthalmic Equipment

• Process Improvement

• Quality Management

What We Can Offer You:

• Comprehensive benefits package including Health and wellness allowance

• Employee Assistance Program

• Global appreciation platform to recognize colleagues around the globe

• Being part of an organization, you can be proud to work for changing the lives of millions of people!