Customer Service Advisor France

We are recruiting for a Customer Service Advisor & Stock Administrator in our France team at the Gennevilliers office in Paris!

What You'll Be Doing:

• Process all local orders, returns and credits accurately and on time.

• Communicate proactively with customers and Key Account Managers via phone/email.

• Capture and analyse customer feedback and complaints.

• Support vigilance processes and provide management information.

• Maintain customer contract pricing in the ERP system.

• Work collaboratively within the Customer Service team; provide cover and support cross-training.

• Replenish warehouse stock and maintain safety stock levels.

• Pick, pack and ship orders promptly; maintain clean, safe storage areas.

• Oversee imports and liaise with import agencies.

• Prepare all stock documentation and perform stock checks.

• Manage delivery/courier scheduling and monitoring.

• Raise local purchase orders and coordinate with waste-management providers.

• Drive continuous process and system improvements.

• Ensure compliance with all health, safety and quality procedures.

• Issue invoices, credit notes and statements; manage credit control and overdue accounts.

• Maintain and develop product knowledge through training and product testing.

 What Experience & Skills You Will Need:

Essential 

• Strong Customer service (senior profile) experience required (3 years minimum)
• Training in management such as Bac ES/STMG/BTS Gestion
• Able to work on own initiative, self-starter and as part of a team.
• Ability to work to tight deadlines with accuracy and detail.
• Strong Excel skills
• Able to communicate verbally and in writing in French and English 
• Experience in warehouse handling / goods packaging

Desirable 

• Experience dealing with imported goods
• Proven track record in a customer service role in medical devices
• Graduate with an ambition to build a career in an innovative medical device company.
• Knowledge of ERP system
• Knowledge of Data protection, Cyber security, and anti-money laundering policies

What We Can Offer You:

• Comprehensive benefits package
• Global appreciation platform to recognise colleagues around the globe
• Fantastic opportunity to work with highly talented teams and individuals and grow with the business
• Being part of an organisation you can be proud to work for changing the lives of millions of people!