Sales Operations Manager

Rayner Surgical is seeking an experienced Sales Operations Manager to join our growing U.S. Commercial Operations team. This role is critical in driving the operational effectiveness of our commercial organization across pharmaceuticals and medical devices.

The Sales Operations Manager will oversee the key operational processes that enable accurate forecasting, seamless contract and rebate administration. This individual will work closely with cross-functional teams — including Finance, Supply Chain, Legal, and Sales Leadership — to build & implement tools and processes to ensure the commercial organization runs efficiently and compliantly.

This position is ideal for someone with 7+ years of experience in sales operations within the pharmaceutical or medical device industry who enjoys building and refining systems, managing complex processes, and collaborating across functions.

General Responsibilities

• Oversee day to day execution of Pricing Strategy & Contract Management, Customer Set Up, Wastage Reimbursement / Replacement Process, Trial Product, Humanitarian Donations, etc.
• Provide oversight, coaching and mentoring of direct reports.
• Identify and implement process improvements to simplify and scale commercial operations.
• Serve as a subject matter expert on pricing/contract administration, incentive compensation, and compliance.
• Build & Implement tools & processes to facilitate smooth, efficient, and scalable operations across the sales organization.

Rebates & Incentive Compensation

• Oversee the end-to-end process for customer and group rebate programs, including calculation, validation, and payment review.
• Partner with Finance to ensure accruals, payments, and reconciliations are accurate and documented.
• Oversee the monthly Incentive Compensation process – calculation, validation, reporting.
• Ensure consistent documentation, version control, and audit readiness for all programs.
• Work to improve processes and tools over time.

Contract Administration

• Oversee pricing, rebate, & group contract administration
• Oversee maintenance of and improve master contract database & related processes to ensure alignment between systems
• Partner with Legal and Finance to ensure compliance, proper pricing, and accurate recordkeeping.
• Establish frameworks for capital equipment contracts

Qualifications/ Experience

Essential

• Strong understanding of commercial operations within pharmaceutical and/or medical device industries. 

• 7+ years of experience in Sales Operations or Commercial Operations in the pharmaceutical or medical device industry.

• Bachelor’s degree in Finance, Supply Chain/Operations, Business or equivalent.

• Device and/or Pharma experience.

• Experience managing rebate programs, incentive compensation, and contract administration.

• Strong knowledge of healthcare regulations and compliance standards

• Experience owning, improving, and automating complex end-to-end processes

• Experience working in a cross functional environment

• Strong analytical, planning and organizational skills are a must

• Advanced Excel skills

Desirable

• Consignment and leased equipment business model experience
• Experience with Net Suite or Salesforce
• Experience working directly with a sales team
• Experience managing relationships with pharma wholesalers
• Audit experience
• MBA or relevant advanced degree
• Strong understanding of wholesaler relationships, rebates, chargebacks, and incentive compensation processes.
• Data driven and analytical with a strong bias towards action.
• Detail-oriented with a continuous improvement mindset; able to diagnose process gaps and design practical solutions.
• Excellent communication, project management, and cross-functional collaboration skills.
• Strong leadership and communication skills, capable of mentoring team members and influencing stakeholders.