Salesforce Advanced Administrator

The Salesforce Advanced Administrator specializing in Sales Cloud and Service Cloud is integral to our company's success in optimizing sales processes and enhancing customer service experiences. This role is designed to leverage the full capabilities of Salesforce's Sales Cloud and Service Cloud, ensuring that our systems are finely tuned to support our sales teams' efficiency and our customer service teams' effectiveness. By customizing, configuring, and maintaining these platforms, the Salesforce Advanced Administrator will drive improvements, streamline workflows, and provide actionable insights that directly impact our business growth and customer satisfaction.

Key Activities and Accountabilities:

1. Sales Cloud Optimization
2. Service Cloud Enhancement
3. Reports and Dashboards Development
4. Integration Management
5. User Training and Support
6. System Maintenance and Enhancement
7. Cross-Functional Collaboration
8. Stay Updated on Salesforce Best Practice

Essential Duties & Responsibilities:

Salesforce Advanced System Administration:

Core Competencies:

1. Salesforce Expertise:
2. Problem-Solving Skills:
3. Collaboration and Communication:
4. Data Analysis and Reporting:
5. User Training and Support:

 Role-Specific Competencies:

1. Sales Cloud Customization:
2. Service Cloud Enhancement:
3. Integration Management:
4. Reports and Analytics Development:
5. System Maintenance and Enhancement:
6. Continuous Learning and Innovation:
7. Cross-Functional Collaboration:
8. Adaptability and Flexibility:
9. Proven Salesforce Sales Cloud and Service Cloud Mastery:
10. Technical Documentation:
11. Client Relationship Management:
12. Agile Environment Proficiency
13. Domain Expertise in Medical Devices, Life Sciences or Pharmaceuticals
14. Continuous Improvement

Education, Experience, Skills, and Knowledge Required:

• Minimum of 5 years experience with the Salesforce platform – implementing and managing and  Salesforce Solutions globally
• BS/BA degree (or equivalent experience) is required.
• A minimum of five years’ experience in an operational role with responsibility for comprehensive report generation is required with experience on the commercial side of the biotechnology, pharmaceutical, or medical device industry preferred
• Advanced knowledge and practical application of Excel and SQL
• Extensive knowledge of data systems and applications, particularly with data reporting applications, is required – specifically Tableau and / or PowerBI
• Demonstrated organizational, project management, analytical skills, and attention-to-detail are required
• Excellent customer service, communication (written and verbal) and interpersonal skills and the ability to work in a team environment are essential

 Behavioural Competencies Required:

• Demonstrated ability to build and maintain positive relationships with management, peers, and subordinates.