Service Engineer

We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment.

Purpose of the Role:

*       Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India

*       Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.  

*       Diagnose technical issues and implement solutions quickly to minimize equipment downtime. 

*       Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently. 

*       Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system. 

*       Train medical staff and end users on proper equipment usage and basic troubleshooting techniques. 

*       Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.