Service Engineer
Location | Ahmedabad |
Discipline: | Sales |
Job type: | Permanent Full Time |
Job ref: | 009987 |
Published: | 7 days ago |
We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment.
Purpose of the Role:
* Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India
* Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.
* Diagnose technical issues and implement solutions quickly to minimize equipment downtime.
* Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently.
* Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system.
* Train medical staff and end users on proper equipment usage and basic troubleshooting techniques.
* Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.
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