Customer Service Advisor

Location Berlin
Job type: Fixed Term Full Time
Job ref: 004205
Published: 8 months ago

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service.  This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

Front office processes, including proactive and direct communication with our customers, support the field service, as well as update orders and technical advice.

Efficient preparation of complex administrative tasks for orders, in the right order of priorities.

Monitor order processing to ensure that there are no unnecessary delays in customer orders to meet our monthly sales targets.

Ensure the continuous improvement of processes and systems.

 

KEY ACTIVITIES/ACCOUNTABILITIES

 

*         Accurate and efficient processing of German and Austrian orders and invoicing.

*         Consultation with colleagues and supervisors to prioritize work items to achieve sales goals.

*         Processing customer enquiries in a professional and helpful way, as well as building and maintaining good customer relationships.

*         Close consultation and communication with the sales team as well as marketing to enable smooth processes to give the customer the best possible support. This is subject to continuous improvement

*         Proactive work as part of the Customer Services team, helping the team in general to achieve goals and enable further development. This includes supporting colleagues and taking on tasks and responsibilities if necessary.

*         Positive and effective communication within the team as well as towards internal and external customers

*         Timely production of appropriate weekly and monthly reports.

*         You work proactively as part of the customer service team, helping the entire team achieve and evolve. This includes supporting your colleagues and, if necessary, covering all tasks and responsibilities

*         They communicate positively and effectively in a team and with all stakeholders both internally and externally

*         Proactive communication over the phone, e-mail and fax in a helpful and professional manner with customers and sales representatives during the various order processing stages

 

Experience required:

 

Essential:

  • Able to work on own initiative, self-starter and as part of a team.
  • Ability to work to tight deadlines with accuracy and detail.
  • Intermediate to Advanced Excel skills
  • Good knowledge of English, both spoken and written

Desirable:

  • Proven track record in a customer service role preferably in medical devices
  • Graduate with an ambition to build a career in an innovative medical device company.
  • Knowledge of ERP system
  • Good knowledge of English, both spoken and written
  • Additional languages (Italian, French or Spanish)

What you can expect from us:  

  • Comprehensive benefits package
  • Global appreciation platform to recognise colleagues around the globe
  • Fantastic opportunity to work with highly talents teams and individuals and grow with the business 
  • Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
  • Free on-site parking for all staff 
  • On-site restaurant
  • Cycle to work scheme 
  • Being part of an organisation you can be proud to work for changing the lives of millions of people!