IT Infrastructure & Security Analyst

We are seeking an experienced Infrastructure & Security Analyst to join our IT team. This is a hands-on role requiring strong technical expertise across Microsoft cloud and on-premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms.

The successful candidate will provide second- and third-line support, manage core infrastructure services, and play an active role in monitoring, analysing, and responding to security incidents.

This is a hybrid position with some on-site presence required at our flagship HQ in Worthing.

What You'll Be Doing:

• Provide 2nd/3rd line technical support for infrastructure and security services

• Act as a first point of escalation for the IT Service Desk team

• Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods).

• Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management.

• Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel.

• Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance.

• Work with vulnerability management tools to identify, assess, and remediate risks.

• Collaborate with project teams to deliver new solutions and enhance existing services.

• Maintain clear documentation of systems, processes, incidents, and changes.

• Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate.

What Experience & Skills You Need:

• Proven experience in an Infrastructure or Security Support or Analyst role (not entry level).

• Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC).

• Hands-on experience with Active Directory & Entra ID (hybrid identity, conditional access, MFA).

• Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment).

• Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries).

• Good understanding of ITIL processes (incident, problem, change management).

• Experience providing second and third line support within a complex IT environment.

• Strong troubleshooting and analytical skills.

• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.

What We Can Offer You:

• Private Healthcare (access to remote GP & Counselling) for peace of mind

• On-site Parking for convenience and cost efficiency

• Annual Wellbeing Reimbursement to care for your mind and body

• Pension Plan to secure your future

• Cycle-to-work Scheme to stay active and eco-friendly

• Enhanced Parental Pay to support new families

• Referral Bonus to benefit from recommending talent

• Proactive and self-motivated, with a continuous improvement mindset.

• Strong problem-solving ability and a structured approach to incident response.

• Collaborative team player who can also work independently.

• Able to prioritise effectively in a fast-paced environment.