IT ServiceDesk Analyst - Apprentice

Location Worthing
Discipline: Internal
Job type: Permanent Full Time
Job ref: 013087
Published: 11 days ago

We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:

  • ServiceDesk – monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company / IT policies and procedures
  • Remote support to end users to troubleshoot and resolve issues
  • Building new laptops to company standard image / profile
  • Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
  • Provide software installations and updates, following global software standards
  • Identity and access management – troubleshoot user account issues and modifications in line with security requirements
  • Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues

 

What You'll Be Doing:

  • Resolution of ServiceDesk tickets within agreed SLAs
  • First line support for office-based employees
  • Remote support for field-based employees
  • Maintaining Company standards for software / application deployments
  • Assist in the procurement of IT equipment in line with Company standards
  • Advising the user community on correct and secure usage of IT equipment and systems
  • Ensuring security measures for IT systems are monitored and maintained
  • Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner

 

What Experience & Skills You Will Need:

  • As a L3 apprentice, a desire to develop IT skills and pursue a career in IT is essential

  • Basic familiarity with IT hardware and software, security standards and networking protocols

  • Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice

  • Ability to communicate clearly and effectively with the end-user community

 

What We Can Offer You:

  • Enrolment onto an Information Communication Technician Level 3 - Support course with Leep / Just IT
  • Comprehensive benefits package
  • Global appreciation platform to recognise colleagues around the globe
  • Fantastic opportunity to work with highly talented teams and individuals and grow with the business
  • Being part of an organisation you can be proud to work for changing the lives of millions of people!