Customer Services Advisor

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

What You'll Be Doing

• Process all types of local and international orders, returns and credits accurately and within agreed timescales
• Proactive communication via phone, email and face to face in a helpful and professional manner with customer and field staff throughout the order processing stages
• Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.
• Capture analysis of feedback and complaints, other analyses as required
• Update and maintain SOP when necessary
• Provide MI
• Update and maintain customer contract pricing in ERP
• Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
• Ensure CI to process and systems
• Support cross training of other team members

What Experience Do You Need

• Proactive customer focus approach
• Excellent written and verbal communication skills are essential
• Strong organizational skills
• Strong interpersonal skills and relationship builder
• Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
• Good problem-solving skills and logical approach
• Able to present information clearly and concisely
• Analytical and problem resolution skills
• Able to work to performance target
• Able to work on own initiative
• Ability to work to tight deadlines with accuracy and detail
• Intermediate and Advanced Excel skills

What We Can Offer You

• Private healthcare
• Wellbeing allowance up to £300.00 a year
• Monthly yoga sessions and quarterly massages
• Annual programme of fun events
• On site restaurant
• Enhanced maternity & paternity leave
• Free parking on site