Customer Services Advisor

Location Worthing
Job type: Permanent Full Time
Job ref: 006167
Published: 2 months ago

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

What You'll Be Doing

  • Process all types of local and international orders, returns and credits accurately and within agreed timescales
  • Proactive communication via phone, email and face to face in a helpful and professional manner with customer and field staff throughout the order processing stages
  • Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.
  • Capture analysis of feedback and complaints, other analyses as required
  • Update and maintain SOP when necessary
  • Provide MI
  • Update and maintain customer contract pricing in ERP
  • Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
  • Ensure CI to process and systems
  • Support cross training of other team members

What Experience Do You Need

  • Proactive customer focus approach
  • Excellent written and verbal communication skills are essential
  • Strong organizational skills
  • Strong interpersonal skills and relationship builder
  • Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
  • Good problem-solving skills and logical approach
  • Able to present information clearly and concisely
  • Analytical and problem resolution skills
  • Able to work to performance target
  • Able to work on own initiative
  • Ability to work to tight deadlines with accuracy and detail
  • Intermediate and Advanced Excel skills

What We Can Offer You


  • Private healthcare
  • Wellbeing allowance up to £300.00 a year
  • Monthly yoga sessions and quarterly massages
  • Annual programme of fun events
  • On site restaurant
  • Enhanced maternity & paternity leave
  • Free parking on site