Customer Services Advisor
Location | Worthing |
Job type: | Permanent Full Time |
Job ref: | 004845 |
Published: | over 1 year ago |
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
* Process all types of local and international orders, returns and credits accurately and within agreed timescales
* Proactive communication via phone, email in a helpful and professional manner with customer and field staff throughout the order processing stages
* Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.
* Capture analysis of feedback and complaints, other analyses as required
* Update and maintain SOP when necessary
* Provide MI
* Update and maintain customer contract pricing in ERP
* Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
* Ensure CI to process and systems
* Support cross training of other team members
Your key responsibilities will be:
* Proactive customer focus approach
* Excellent written and verbal communication skills are essential
* Strong organizational skills
* Strong interpersonal skills and relationship builder
* Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
* Good problem-solving skills and logical approach
* Able to present information clearly and concisely
* Analytical and problem resolution skills
* Able to work to performance target
Qualifications:
Essential
* Able to work on own initiative
* Ability to work to tight deadlines with accuracy and detail
* Intermediate and Advanced Excel skills
* Able to communicate verbally and in writing in English and French
Desirable
* Proven track record in a CS role preferably in medical devices
* Graduate with an ambition to build a career in an innovative medical device company
* Knowledge of ERP system
* Knowledge of Data Protection, Cyber Security, and money laundering policies
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