Customer Services Advisor

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

*  Process all types of local and international orders, returns and credits accurately and within agreed timescales

*  Proactive communication via phone, email in a helpful and professional manner with customer and field staff throughout the order processing stages

*  Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.

*  Capture analysis of feedback and complaints, other analyses as required

*  Update and maintain SOP when necessary

*  Provide MI

*  Update and maintain customer contract pricing in ERP

*  Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed

*  Ensure CI to process and systems

*  Support cross training of other team members

Your key responsibilities will be:

*  Proactive customer focus approach

*  Excellent written and verbal communication skills are essential

*  Strong organizational skills

*  Strong interpersonal skills and relationship builder

*  Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company

*  Good problem-solving skills and logical approach

*  Able to present information clearly and concisely

*  Analytical and problem resolution skills

*  Able to work to performance target

Qualifications:

Essential

*  Able to work on own initiative

*  Ability to work to tight deadlines with accuracy and detail

*  Intermediate and Advanced Excel skills

*  Able to communicate verbally and in writing in English and French

Desirable

*  Proven track record in a CS role preferably in medical devices

*  Graduate with an ambition to build a career in an innovative medical device company

*  Knowledge of ERP system

*  Knowledge of Data Protection, Cyber Security, and money laundering policies