Customer Services Advisor

Location Worthing
Job type: Permanent Full Time
Job ref: 005728
Published: about 1 month ago

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

  • Process all types of local and international orders, returns and credits accurately and within agreed timescales
  • Proactive communication via phone, email and fac in a helpful and professional manner with customer and field staff throughout the order processing stages
  • Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.
  • Capture analysis of feedback and complaints, other analyses as required
  • Update and maintain SOP when necessary
  • Provide MI
  • Update and maintain customer contract pricing in ERP
  • Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
  • Ensure CI to process and systems
  • Support cross training of other team members

Your key responsibilities will be:

  • Proactive customer focus approach
  • Excellent written and verbal communication skills are essential
  • Strong organizational skills
  • Strong interpersonal skills and relationship builder
  • Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
  • Good problem-solving skills and logical approach
  • Able to present information clearly and concisely
  • Analytical and problem resolution skills
  • Able to work to performance target

Qualifications:

Essential

  • Able to work on own initiative
  • Ability to work to tight deadlines with accuracy and detail
  • Intermediate and Advanced Excel skills
  • Able to communicate verbally and in writing in English and French

Desirable

  • Proven track record in a CS role preferably in medical devices
  • Graduate with an ambition to build a career in an innovative medical device company
  • Knowledge of ERP system
  • Knowledge of Data Protection, Cyber Security, and money laundering policies

What you can expect from us: 

  • Comprehensive benefits package
  • Global appreciation platform to recognise colleagues around the globe
  • Fantastic opportunity to work with highly talents teams and individuals and grow with the business
  • Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
  • Free on-site parking for all staff
  • On-site restaurant
  • Cycle to work scheme
  • Being part of an organisation you can be proud to work for changing the lives of millions of people!