Back to job search
Customer Services Advisor
Location | Worthing |
Job type: | Permanent Full Time |
Job ref: | 005728 |
Published: | about 2 months ago |
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
- Process all types of local and international orders, returns and credits accurately and within agreed timescales
- Proactive communication via phone, email and fac in a helpful and professional manner with customer and field staff throughout the order processing stages
- Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.
- Capture analysis of feedback and complaints, other analyses as required
- Update and maintain SOP when necessary
- Provide MI
- Update and maintain customer contract pricing in ERP
- Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
- Ensure CI to process and systems
- Support cross training of other team members
Your key responsibilities will be:
- Proactive customer focus approach
- Excellent written and verbal communication skills are essential
- Strong organizational skills
- Strong interpersonal skills and relationship builder
- Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
- Good problem-solving skills and logical approach
- Able to present information clearly and concisely
- Analytical and problem resolution skills
- Able to work to performance target
Qualifications:
Essential
- Able to work on own initiative
- Ability to work to tight deadlines with accuracy and detail
- Intermediate and Advanced Excel skills
- Able to communicate verbally and in writing in English and French
Desirable
- Proven track record in a CS role preferably in medical devices
- Graduate with an ambition to build a career in an innovative medical device company
- Knowledge of ERP system
- Knowledge of Data Protection, Cyber Security, and money laundering policies
What you can expect from us:
- Comprehensive benefits package
- Global appreciation platform to recognise colleagues around the globe
- Fantastic opportunity to work with highly talents teams and individuals and grow with the business
- Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
- Free on-site parking for all staff
- On-site restaurant
- Cycle to work scheme
- Being part of an organisation you can be proud to work for changing the lives of millions of people!
Get new jobs for this search by email
By submitting your details you agree to our T&Cs