Inside Account Coordinator

The Inside Account Coordinator (IAC) will play a crucial role in supporting the sales of OMIDRIA. This position involves managing customer relationships, tracking sales volumes, recognizing growth and reduction patterns, and communicating effectively with internal and external stakeholders to solve problems. The ideal candidate will be detail-oriented, customer-focused, and possess excellent communication skills.

Key Responsibilities:

• Customer Relationship Management:

• Serve as the primary point of contact for assigned accounts.

• Develop and maintain strong relationships with healthcare providers and stakeholders to ensure consistency in sales.

• Address customer inquiries and resolve issues promptly and professionally.

• Sales Support:

• Assist the sales team with account management and strategy implementation.

• Partner with the Reimbursement team to address concerns in a timely manner and increase billable units.

• Provide product information and support to healthcare providers.

• Collaborate with the marketing team to execute promotional campaigns.

• Order Processing and Management:

• Monitor order status and work collaboratively with Customer Service to ensure that account needs are met.

• Coordinate with logistics and distribution teams to manage inventory levels as needed.

• Reporting and Documentation:

• Maintain accurate records of customer interactions and transactions.

• Prepare regular reports on account activity, sales performance, and market trends.

• Ensure compliance with company policies and regulatory requirements.

Qualifications:

• Education:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field is preferred but not required.

• Experience:

• 2+ years of experience in a customer service or sales support role, preferably in the pharmaceutical or healthcare industry.

• Experience with order management systems and CRM software.

• Skills:

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work independently and as part of a team.

Competencies:

• Customer-centric mindset with a focus on delivering high-quality service.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Adaptability and willingness to learn about new products and industry trends.

What you can expect from us: 

• Comprehensive benefits package
• Global appreciation platform to recognise colleagues around the globe
• Fantastic opportunity to work with highly talents teams and individuals and grow with the business
• Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
• Being part of an organisation you can be proud to work for changing the lives of millions of people!

Rayner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.