IT ServiceDesk Analyst (Apprentice) / IT Support Technician
Location | Worthing |
Discipline: | Internal |
Job type: | Permanent Full Time |
Job ref: | 002707 |
Published: | 23 days ago |
We are looking for an IT Support Technician (Apprentice) able to provide first line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:
Duties
* ServiceDesk – monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company / IT policies and procedures
* Remote support to end users to troubleshoot and resolve issues
* Building new laptops to company standard image / profile
* Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
* Provide software installations and updates, following global software standards
* Identity and access management – troubleshoot user account issues and modifications in line with security requirements
* Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues
Your key responsibilities will be:
* Resolution of ServiceDesk tickets within agreed SLAs
* First line support for office-based employees
* Remote support for field-based employees
* Maintaining Company standards for software / application deployments
* Assist in the procurement of IT equipment in line with Company standards
* Advising the user community on correct and secure usage of IT equipment and systems
* Ensuring security measures for IT systems are monitored and maintained
* Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner
Skills Required:
* Remote Employee Support
* Windows Desktop/Server Administration
* Active Directory and Group Policy Management
* Windows Imaging Administration and Management
* Software Automation, Deployment and Patching
* Inventory Management
* Office 365/Azure AD Administration
* Architecture and Infrastructure Support (Network Layer understanding - Minimally Layers 1-4)
* Basic hardware repair (laptop/desktops)
Qualifications:
Essential:
* As an apprentice, a desire to develop IT skills and pursue a career in IT is essential
* Ability to communicate clearly and effectively with the end-user community
* Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice
* Basic familiarity with IT hardware and software, security standards and networking protocols
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