Manager, Commercial Operations

Location Seattle
Discipline: Sales
Job type: Permanent Full Time
Salary: $160,000
Job ref: 003026
Published: 10 months ago

Rayner is a leading developer and manufacturer of ophthalmic implants and pharmaceuticals with global headquarters in Worthing, UK. We specialize in the design and manufacture of intraocular lenses (IOLs) and related products, such as OVDs and pharmaceuticals used in cataract and refractive surgery. Since the manufacture of the world’s first IOL by Rayner in 1949, we have continuously pioneered IOL design with a goal of improving vision and restoring sight worldwide. The first ever FDA- approved IOL was a Rayner lens. Today, over 26 million IOLs are implanted around the world every year, and it is globally the most performed elective surgical procedure. Our mission is simple: to deliver excellent visual outcomes for patients and surgeons.

In June 2021 Rayner was acquired by CVC, an international Private Equity business with substantial funds under management. CVC has already shown itself to be an excellent partner to Rayner and has demonstrated its commitment to grow the business internationally. With CVC as our partner, we have the resources to make further investments in ophthalmology.

Since Rayner was founded in 1910, we have established a reputation for innovation and product excellence. Rayner has over 400 employees in the UK, Germany, Austria, Switzerland, Spain, Portugal, Italy, US, Canada, Malaysia and India. Today, we have offices in New York and Memphis. Rayner Surgical Inc and Omeros Corporation have announced the signing of an agreement to transfer Omeros’s ophthalmology assets, including OMIDRIA and the teams to support the product to Rayner. Rayner will open an office in Seattle and the OMIDRIA team will be a big part of our growth.


As Manager, Commercial Operations, you will lead and perform complex analysis of business initiatives that fosters insight, creativity and the opportunity to influence business direction and improvement. You will develop, deliver, and oversee initiatives that have a profound impact on the company’s efforts to forecast and commercialize its portfolio of therapeutic drugs and medical devices.


You will also perform complex analysis of business initiatives that drive efficiency and performance.

This includes the planning, designing and the implementation of pilot programs that require strong analytical abilities. You will reside within Commercial Division, specifically reporting through the Sales Excellence division.  


Ambition: We play to win.

Focus: We put patients first. 

Integrity: We keep our promises.

Openness: We are passionate about new ideas.

Respect: We support each other.


Purpose of the role/Key Activities:

  • Support the development and execution of contract & pricing initiatives
  • Develop and manage the process to adjudicate rebates, chargebacks and discounts to trade, private provider and governmental agencies.  Ensures the accurate and timely processing and documentation of these transactions
  • Responsible for preparing and reviewing government pricing reporting
  • Manage and execute Commercial Incentive Compensation Plans
  • Oversee relationship with 3PL / distributors. Monitor activity, solve problems, and offer customer service to sales team as related
  • In conjunction with senior sales management, develop and approve sales compliance policies for review and approval by Regulatory and Legal.
  • Create & present clear and concise reports to commercial leadership, utilizing storytelling techniques and a deep comfort with marketing and field sales concepts.
  • Design, present, and execute commercial solutions / process for business problems that drive performance
  • Responsible for quarterly gross-to-net analysis, monthly reconciliations, and partnering closely with Finance on month close tasks
  • Collaborate with cross-functional stakeholders (Finance, Sales, Reimbursement, Customer Service) 
  • Partner with CRM and Database Manager(s) to develop commercial dashboards and ensure data integrity
  • Analyze and model complex 3rd party data sets to identify actionable insights
  • Partner in the launch of new products as the operations lead
  • Can identify trade-offs in previous work plans with Senior Leadership to accommodate new projects
  • Responsible for managing and developing business analyst
  • Future responsibilities include any operational tasks related to new / existing products / geographies  


 Experience & Education:

  • Bachelor’s degree in business, economics, statistics, mathematics, or another analytical field
  • 5+ years of experience in quantitative analytical or forecasting experience
  • Strong analytical, planning and organizational skills are a must
  • Has experience working with cross functional stakeholders with an emphasis on Sales
  • Demonstrated strong working relationship with 3rd parties with emphasis on 3PLs and Wholesalers
  • Government Pricing in Pharma & Med Device experience preferred
  • Has a deep understanding of the types of analyses and insights that can be drawn from using data and has the ability to act as an advisor and speak effectively to senior leaders about the meaning of analyses done
  • Complete understanding of data quality, validation and compliance processes ensuring accuracy in metrics and communicating discrepancies clearly, prior to being presented to stakeholders
  • Knowledge of coding techniques SQL and VBA, and advanced Excel skills; comfort with reporting production and automation techniques
  • Experience with reporting tools such as Veeva, Salesforce, Tableau, BI, or similar

 Behavioral Competencies:

  • Ability to build and maintain positive relationships with management, peers and subordinates
  • An extraordinary work ethic and drive for success, including the desire to take personal responsibility, is a requirement (To survive in any newly forming company, you will not be able to rely on the infrastructure and organizational expertise that exists in more established companies, rather, you will need to study/learn/know more about every aspect of the business and correctly make more judgements by your own initiative compared to your peers at big pharma/big biotech.)
  • Excellent business writing and oral communication skills required
  • Ability to utilize strong analytical and problem-solving skills 



  • The employee may travel up to 10%