US Training Manager
Location | Memphis |
Discipline: | Sales |
Job type: | Permanent Full Time |
Job ref: | 005067 |
Published: | 9 months ago |
This new role will be working within the established Sales Excellence Department, reporting to Sales Excellence Training Manager.
The US Training Manager is responsible for developing comprehensive training programs tailored for the USA sales team. This includes designing and implementing roadmaps for onboarding, competency enhancement, and certification.
Within the Sales Excellence department, the US Training Manager will contribute to the development of Rayner's proprietary commercial model, known as the Rayner Way. The focus is on achieving the highest level of commercial excellence in both clinical and sales aspects across Rayner’s US commercial team.
Additionally, the manager will play a key role in maintaining and enhancing the Rayner online training program, Focal Point, by managing contributors and stakeholders. Continuous collaboration with US sales team leaders is essential to adapt training content to align with US strategies and industry trends. This role involves significant internal and external communication, requiring interaction with all departments at Rayner's head office in Worthing and other global offices.
The US Training Manager will join a dynamic and highly specialized global team within a company experiencing tangible growth. The right candidate will have an excellent opportunity to make a positive impact as our business continues to thrive.
KEY ACTIVITIES/
ACCOUNTABILITIES
Identifying training needs tailored to US market strategy
Designing and implementing product US dedicated training programs
eLearning content product focused
eLearning content other topics
old training review and corrections when required
selling speeches training content
Performing training // onboarding process
Online training for new joiners,
Webinars & upskilling training for advanced team members
Field coaching visits
Leadership in competence development
Tracking training and development progress
Focus on training completion for new joiners
US results analytics
Motivating employees to learn and develop.
Cooperation with Regional managers providing the resources they need.
Manager Dashboard data and analytics
Field coaching documentation
Support training materials
Training for managers / Regional managers
Providing action plan and gap analysis based on sales results.
Cooperation with Regional Training Managers
Collaboration to plan, design, and deliver comprehensive training programs for the US Sales Teams, covering Rayner's entire product portfolio, including technical specifications, clinical evidence, competitor products, and market activities.
Ensuring employees comply with company and legal requirements related to field/OR presence Pharma, devices.
Compiling and implementing a package of product and non-product training ( with the support of topic experts ) required for the US sales team in accordance with compliance including:
Compliance” (discounting/sampling/pricing etc)
Pharma & Med device regulations
Compiling scope of periodic certification of employees and implementation
Annual Training & Compliance sign off
Managing relationships with stakeholders
effective management of cross-departmental interactions
Strategic planning for US competencies approach
Cooperation with US - HR, Legal,
Close cooperation with AVP, National Sales
Building and maintaining relationships
working closely with marketing, eye science R&D
explore experts' network
building interactions between experienced sales team members
Organising learning and development events
New product launches readiness
trade training sessions
Self-development and learning to expand your own knowledge
Trade Participation
Other training
KEY RELATIONSHIPS
Internal:
* Sales Excellence Team
* Marketing & Eye Science
* Commercial Direct and Indirect Sales Teams
* Customer Services Representatives
* R&D Team
* Finance Team
* I.T Team
* Regulatory Affairs
External:
* Surgeons, Healthcare Professionals and Academics
* Key Opinion Leaders and Consultants
* Training Agencies
COMPETENCIES
Ambition: We Play to Win*
Focus: We put patients first*
Integrity: We Keep our Promises*
Openness:* We are passionate about new ideas
Respect:* We support each
- Strong project management skills
- Strong interpersonal skills and relationship builder
- Analytical and problem resolution skills
- Good organisational skills
- Flexible ‘can-do’ attitude needed to thrive in a rapidly growing and changing company
- Ability to travel internationally at short notice
QUALIFICATIONS/ TRAINING/ EXPERIENCE
Essential:
- Degree in Science, Engineering or equivalent professional experience
- 3+ Years’ experience with sales and product training in medical device or pharma
- Knowledge of Ophthalmology therapy area
- Experience in developing and delivering instructor-led training programs
* Strong planning and organisational skills
- Strong presentation and influencing skills
- Sales training experience / sales force optimisation
- New product launch experience
- Fluent English, both verbal & written is essential
Desirable:
- IOL and Pharma market experience
- Project management qualification or experience
- Training Qualification
- European or International experience
* Leadership skills
What you can expect from us:
- Comprehensive benefits package
- Global appreciation platform to recognise colleagues around the globe
- Fantastic opportunity to work with highly talents teams and individuals and grow with the business
- Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
- Being part of an organisation you can be proud to work for changing the lives of millions of people!
Rayner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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