US Training Manager

Location Memphis
Discipline: Sales
Job type: Permanent Full Time
Job ref: 005067
Published: about 1 month ago

This new role will be working within the established Sales Excellence Department, reporting to Sales Excellence Training Manager.


The US Training Manager is responsible for developing comprehensive training programs tailored for the USA sales team. This includes designing and implementing roadmaps for onboarding, competency enhancement, and certification.  


Within the Sales Excellence department, the US Training Manager will contribute to the development of Rayner's proprietary commercial model, known as the Rayner Way. The focus is on achieving the highest level of commercial excellence in both clinical and sales aspects across Rayner’s US commercial team.


Additionally, the manager will play a key role in maintaining and enhancing the Rayner online training program, Focal Point, by managing contributors and stakeholders. Continuous collaboration with US sales team leaders is essential to adapt training content to align with US strategies and industry trends. This role involves significant internal and external communication, requiring interaction with all departments at Rayner's head office in Worthing and other global offices.


The US Training Manager will join a dynamic and highly specialized global team within a company experiencing tangible growth. The right candidate will have an excellent opportunity to make a positive impact as our business continues to thrive.




  • Identifying training needs tailored to US market strategy

  • Designing and implementing product US dedicated training programs

  • eLearning content product focused

  • eLearning content other topics

  • old training review and corrections when required

  • selling speeches training content

  • Performing training // onboarding process

  • Online training for new joiners,

  • Webinars & upskilling training for advanced team members

  • Field coaching visits

  • Leadership in competence development

  • Tracking training and development progress

  • Focus on training completion for new joiners

  • US results analytics

  • Motivating employees to learn and develop. 

  • Cooperation with Regional managers providing the resources they need.

  • Manager Dashboard data and analytics

  • Field coaching documentation

  • Support training materials

  • Training for managers / Regional managers

  • Providing action plan and gap analysis based on sales results.

  • Cooperation with Regional Training Managers

  • Collaboration to plan, design, and deliver comprehensive training programs for the US Sales Teams, covering Rayner's entire product portfolio, including technical specifications, clinical evidence, competitor products, and market activities.

  • Ensuring employees comply with company and legal requirements related to field/OR presence Pharma, devices.

  • Compiling and implementing a package of product and non-product training  ( with the support of topic experts ) required for the US sales team in accordance with compliance including:

  • Compliance” (discounting/sampling/pricing etc)

  • Pharma & Med device regulations

  • Compiling scope of periodic certification of employees and implementation

  • Annual Training & Compliance sign off

  • Managing relationships with stakeholders

  • effective management of cross-departmental interactions

  • Strategic planning for US competencies approach

  • Cooperation with US - HR, Legal,

  • Close cooperation with AVP, National Sales

  • Building and maintaining relationships

  • working closely with marketing, eye science R&D

  • explore experts' network

  • building interactions between experienced sales team members

  • Organising learning and development events

  • New product launches readiness

  • trade training sessions

  • Self-development and learning to expand your own knowledge

  • Trade Participation

  • Other training 




*       Sales Excellence Team

*       Marketing & Eye Science

*       Commercial Direct and Indirect Sales Teams

*       Customer Services Representatives

*       R&D Team

*       Finance Team

*       I.T Team

*       Regulatory Affairs


*       Surgeons, Healthcare Professionals and Academics

*       Key Opinion Leaders and Consultants

*       Training Agencies


       Ambition: We Play to Win*

       Focus: We put patients first*

       Integrity: We Keep our Promises*

       Openness:* We are passionate about new ideas 

       Respect:* We support each  

  • Strong project management skills
  • Strong interpersonal skills and relationship builder
  • Analytical and problem resolution skills
  • Good organisational skills
  • Flexible ‘can-do’ attitude needed to thrive in a rapidly growing and changing company 
  • Ability to travel internationally at short notice  




  • Degree in Science, Engineering or equivalent professional experience
  • 3+ Years’ experience with sales and product training in medical device or pharma
  • Knowledge of Ophthalmology therapy area
  • Experience in developing and delivering instructor-led training programs

*       Strong planning and organisational skills

  • Strong presentation and influencing skills
  • Sales training experience / sales force optimisation
  • New product launch experience
  • Fluent English, both verbal & written is essential


  • IOL and Pharma market experience
  • Project management qualification or experience
  • Training Qualification
  • European or International experience

*       Leadership skills  


What you can expect from us: 

  • Comprehensive benefits package
  • Global appreciation platform to recognise colleagues around the globe
  • Fantastic opportunity to work with highly talents teams and individuals and grow with the business
  • Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
  • Being part of an organisation you can be proud to work for changing the lives of millions of people!

Rayner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.