Warehouse Assistant Lead

Location Crawley
Discipline: Supply Chain
Job type: Permanent Full Time
Job ref: 004210
Published: 9 months ago

The purpose of the role is to support and drive a consistent and efficient warehouse operation, with a focus on maintaining quality of pick, pack, and fulfilment, ensuring productivity of the teams’ day to day operation.

Ensuring business priorities are cascaded to the warehouse team by maintaining effective communication and actively providing feedback across relevant departments.

Supporting the warehouse team leader to action daily priorities, support business objectives and deliver agreed KPIs.

Support and drive the warehouse fulfilment team to deliver the volume requirements of the business timeously and efficiently.

To support workload and resource planning, as well as coordination and delivery of agreed targets.

Motivate team members and assesses performance, drive continuous improvement in people and processes.


Management of warehouse:

*       Support the team to fulfil customer orders efficiently within agreed time frames.

*       Coordinating an efficient daily workflow for pick, pack, ship operations.

*       Point of call for error handling and escalation.

*       Support communication and escalate order prioritisation based on close feedback between Supply Chain and Customer Service.

*       Support warehouse team leader to drive a successful day-to-day operation, by coordinating agreed objectives within the team.

*       Organising and keeping all storage areas safe, secure, clean, and tidy

*       Support warehouse projects and system enhancement opportunities.

*       Actively contribute to produce high productivity levels from team, and report on agreed KPIs.

*       Be involved continuous improvement of processes / methods of operating practices on the site where identified.

*       Support colleagues and provide cover for any tasks and responsibilities as needed.


People Management:

*       Continuously encourage development of the warehouse team, including the use of performance plans and reviews.

*       Maintain an effective communication structure within the team.

*       Conduct daily direction meetings with the team to share clear objectives.

*       Support the management of absence and holiday.

*       Ensure all health and safety and quality procedures are followed and documented across the site.

*       Function as a role model for company values and behaviours

*       Team spirit


Health & Safety / Quality

  • To ensure that the Company’s Health & Safety policy and procedures are adhered to, up to date employee training records and certifications are maintained to provide a safe and proficient work environment.
  • Propose and support improvements to Health and Safety opportunities wherever possible.
  • To drive safety procedures and use the protective equipment provided.
  • To ensure the Quality Policy and procedures are adhered to.
  • To ensure all Standard Operating Procedures are understood and followed.
  • To ensure Good Manufacturing Practice (GMP) is maintained including equipment and facility cleaning.
  • To complete all data entries accurately and fully onto relevant records in line with QMS guidelines.
  • Promoting best practice and acting in the best interests of the company.

Core Competencies

1.       Strong coordination skills

2.       Support team with a hands approach.

3.       Flexible ‘can-do’ attitude needed to thrive in a rapidly growing and changing company.

4.       Time management skills with the ability to coordinate day-to-day team priorities, action critical tasks in time and keep to deadlines.

5.       Adapt to changing priorities.

6.       Display good planning, organisational and reporting skills.

7.       Support staff management, leading, motivating, training, and developing team members.

8.       Critical thinking skills, investigating root cause, and supporting process improvement initiatives.

9.       Perform tasks involving manual handling, within Health and Safety Guidelines

Working at heights within Health and Safety Guidelines, supported by PPE, safety, and manual handling equipment



*       PC literate and familiar with both word and spreadsheet packages

*       Experience effectively communicating and coordinating tasks within a team.

*       Previous experience of working as part of warehouse / operations team



*       Experience of using ERP / WMS systems.

*       Experience working in an environment with inventory traceability at a serial or lot level.

*       Knowledge of health and safety procedures and ensuring adherence amongst team.

*       Experience of working in a high-pressure environment with the ability to work towards achieving objectives against tight deadlines.