Warehouse Team Leader

Location Crawley
Discipline: Supply Chain
Job type: Permanent Full Time
Job ref: 004207
Published: 7 months ago

The Purpose of the role is to manage and lead a consistent and efficient Warehouse Operation. Maintaining quality of fulfilment, inbound, outbound, and internal inventory control while being accountable for the productivity of the warehouse team.

  • Ensuring business priorities are cascaded to the relevant warehouse functions, priorities are actioned, and reporting activities are in place to support business objectives to achieve agreed KPIs.
  • Communicate company and team goals, deadlines, and safety practices to the team.
  • Provide help to management, including hiring and training, keeping management updated on team performance. Communicate concerns and policies among management and team members.
  • To plan workload and resource to ensure the warehouse can process the inbound and outbound volume requirements of the business in an efficient way whilst ensuring customer service and supply chain requirements are met.
  • To drive continuous improvement in people, process, and the cost efficiency of the warehouse.
  • Motivate team members and assesses performance across the warehouse team.


Management of warehouse:

*       Monitor stock levels and manage inventory efficiency for serialized and lot-controlled products including stock check procedures.

*       Ensure transfers of Inventory and Raw materials between Rayner storage sites are managed and performed efficiently to plan.

*       Ensure goods inwards from Rayner and external suppliers are processed and stored appropriately and efficiently, always following internal procedures.

*       Monitor and drive an efficient inbound/outbound operation.

*       Monitor and drive an efficient pick/pack operation.

*       Provide Management with data and support operation analysis.

*       Actively maintain communication and reporting with Customer Service and Supply Chain to ensure business objectives are aligned and actioned.

*       Maintain relationships and monitor service delivery with contracted delivery/courier services.

*       Drive continuous improvement of processes / methods of operating practices on the site where identified.

*       Support warehouse projects and system enhancement opportunities.

*       Ensure all health and safety and quality procedures are followed and documented across the site.

*       Actively contribute to produce high productivity levels from team, and report on agreed KPIs.

*       Support colleagues and provide cover for any tasks and responsibilities as needed.


People Management:

*       Continuously encourage development of the warehouse team, including the use of performance plans and reviews.

*       Recruitment, training, developing existing staff.

*       Maintain an effective communication structure across functions to ensure objectives are clearly shared and actioned.

*       Conduct team meetings to update members on best practices and continuing expectations.

*       Effectively lead the warehouse team through the continued growth of the operation and introducing change positively.

*       Provide encouragement to team members, and identifying areas for new training, skill checks or development plans.

*       Managing absence and holiday within the warehouse team.

*       Regular operational meetings with key stakeholders from each function to ensure feedback and objectives are aligned.

*       Function as a role model for company values and behaviours


Health & Safety / Quality

  • To ensure that the Company’s Health & Safety policy and procedures are adhered to, up to date employee training records and certifications are maintained to provide a safe and proficient work environment.
  • Propose and support improvements to Health and Safety opportunities wherever possible.
  • To drive safety procedures and use the protective equipment provided.
  • Ensure checks of manual handling equipment and machinery is always conducted and documented in line with business requirements.
  • To ensure the Quality Policy and procedures are adhered to.
  • To ensure all Standard Operating Procedures are understood and always followed.
  • To ensure Good Manufacturing Practice (GMP) is maintained including equipment and facility cleaning.
  • To complete all data entries accurately and fully onto relevant records in line with QMS guidelines.
  • Promoting best practice and acting in the best interests of the company.

Experience required: 


*       Experience leading a target driven environment with the ability to work towards achieving objectives against tight deadlines.

*       PC literate and familiar with MS Office packages: Excel, Outlook, Word, PowerPoint.

*       Experience effectively communicating feedback between stakeholders and actioning objectives to meet requirements.

*       Background working in a warehouse or process driven environment.



*       Experience working in an inventory-controlled environment, with a focus on inventory or product traceability.

*       Experience of using ERP / WMS systems.

*       Experience working in an environment with inventory traceability at a serial or lot level.

*       Knowledge of health and safety procedures and ensuring adherence amongst team.


What you can expect from us:  

  • Comprehensive benefits package
  • Global appreciation platform to recognise colleagues around the globe
  • Fantastic opportunity to work with highly talents teams and individuals and grow with the business 
  • Exciting variety of engagement events like yoga, seat chair massages, Summerfest, quarterly Love to Learn events
  • Free on-site parking for all staff 
  • On-site restaurant
  • Cycle to work scheme 
  • Being part of an organisation you can be proud to work for changing the lives of millions of people!